Why bigger isn’t always better when it comes to IT service

by Dan Keane, TDM, (502) 238-1085 or dank@tdm.cc It can be hard trying to be all things to everyone. Restaurants like McDonald’s may have served billions and billions but, in doing so, have not exactly become synonymous with top-flight customer service. While McDonald’s mass-produced approach leaves much to be desired in the way of ambiance, at least […]

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