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Why bigger isn’t always better when it comes to IT service

by Dan Keane, TDM, (502) 238-1085 or It can be hard trying to be all things to everyone. Restaurants like McDonald’s may have served billions and billions but, in doing so, have not exactly become synonymous with top-flight customer service. While McDonald’s mass-produced approach leaves much to be desired in the way of ambiance, at least […]

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